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Your Design. Your Story

Share Your Design → Review → Print → Deliver

At Rooh, every custom product is created specifically for you. Whether you’re ordering a single personalised gift or bulk merchandise for your business, we take pride in delivering products that reflect your vision.

Please read this policy carefully before placing a custom printing order.

1. Scope

This policy applies to all custom and personalised products offered by Rooh, including but not limited to:

  • Custom T-Shirts
  • Oversized T-Shirts
  • Hoodies & Sweatshirts
  • Caps
  • Mugs
  • Metal Posters
  • Tote Bags
  • Mouse Pads
  • Bottles
  • Corporate Merchandise
  • Event Merchandise
  • Promotional Products
  • Other personalised products available on our website

2. Custom Order Process

Our custom printing process is designed to ensure quality and accuracy.

Step 1 – Submit Your Design

You can provide:

  • Logo
  • Artwork
  • Photograph
  • Brand Identity
  • Illustration
  • Text
  • Custom Design

We recommend using high-resolution files for the best printing results.

Step 2 – Artwork Review

Our team reviews your submitted files to ensure they are suitable for printing.

If necessary, we may recommend changes to improve print quality.

Step 3 – Order Confirmation

Production begins only after:

  • Design approval (if applicable)
  • Payment confirmation
  • Final order verification

Please review all details carefully before confirming your order.

Step 4 – Production & Shipping

Your product is printed, quality-checked, securely packed, and shipped to your delivery address.

3. Artwork Requirements

For the best results, we recommend:

  • PNG (transparent background for logos)
  • PDF
  • AI
  • EPS
  • SVG
  • High-resolution JPG (300 DPI or above)

Low-resolution images may produce lower-quality prints.

Rooh is not responsible for poor print quality resulting from low-quality artwork supplied by the customer.

4. Colour Variations

Printed colours may vary slightly from digital previews due to:

  • Screen calibration
  • Device display settings
  • Printing technology
  • Fabric or product material
  • Lighting conditions

Such variations are normal and are not considered manufacturing defects.

5. Customer Responsibilities

Before submitting artwork, you are responsible for ensuring:

  • All spellings are correct.
  • Names, dates, and numbers are accurate.
  • Images are high resolution.
  • Uploaded files are the final version.
  • You have the legal right to use all submitted content.

Rooh is not responsible for customer-approved spelling mistakes, incorrect information, or design choices.

6. Intellectual Property

By uploading artwork, you confirm that:

  • You own the copyright or have permission to use it.
  • The design does not infringe any trademark, copyright, or intellectual property rights.
  • The content complies with applicable laws.

Rooh reserves the right to reject any artwork that is unlawful, offensive, defamatory, or infringes third-party rights.

7. Production Time

Estimated production time:

  • Standard Custom Orders: 2–5 Business Days
  • Bulk Orders: Based on quantity and project requirements

Production timelines begin after payment confirmation and final approval.

8. Order Changes

Changes to custom orders are only possible before production begins.

Once printing has started, no changes can be made to:

  • Design
  • Size
  • Colour
  • Product
  • Quantity
  • Delivery Address

9. Cancellation Policy

Custom orders may be cancelled only before production begins.

Once production has started, cancellation requests cannot be accepted because the product is made specifically for you.

10. Returns & Exchanges

Because every custom product is made to order, returns or exchanges are not accepted for:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect colour selected by the customer
  • Customer-uploaded spelling mistakes
  • Customer-approved artwork
  • Design preference changes

11. Eligible Replacements

We will gladly provide a replacement if:

  • You received the wrong product.
  • The product arrived damaged.
  • There is a verified manufacturing defect.
  • The printed design is materially different from the approved artwork due to our error.

Claims must be submitted within 7 days of delivery, along with clear photographs of the product and packaging.

12. Bulk Orders

Bulk orders may qualify for:

  • Volume-based pricing
  • Dedicated account support
  • Production scheduling
  • Custom packaging options (where available)

Please contact us for a personalised quotation.

13. Quality Commitment

Every product undergoes a quality inspection before dispatch.

Our goal is to ensure every order meets our quality standards before it reaches you.

14. Limitation of Liability

Rooh shall not be liable for:

  • Customer-submitted artwork errors
  • Copyright disputes related to uploaded designs
  • Minor colour variations
  • Courier delays
  • Indirect or consequential losses arising from the use of our products

Our liability is limited to the value of the affected order, except where otherwise required by applicable law.

15. Contact Us

If you have any questions about our Custom Printing Policy or need assistance with a custom order, please contact us:

Rooh

📧 Email: hello@roohwear.in

🌐 Website: https://roohwear.in/

🕒 Customer Support: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We’re here to help bring your ideas to life with quality, care, and attention to detail.