Privacy Policy
1. Introduction
Welcome to Rooh (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order or contact us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Company Name (if applicable)
Payment Information
Payments are securely processed through trusted payment gateways.
Rooh does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.
Order Information
We may collect:
- Purchased products
- Order history
- Order value
- Delivery preferences
- Return and refund requests
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Cookies and similar technologies
3. How We Use Your Information
Your information may be used to:
- Process and fulfil your orders.
- Deliver products to your address.
- Send order confirmations and shipping updates.
- Respond to customer service enquiries.
- Process refunds or replacements.
- Improve our website and services.
- Detect fraud and prevent unauthorised transactions.
- Comply with legal obligations.
- Send promotional offers and newsletters (only where permitted).
4. Custom Printing Information
For personalised or custom-printed products, you may provide:
- Names
- Photos
- Logos
- Artwork
- Designs
- Text or messages
You confirm that you have the legal right to use any content you submit and that it does not infringe the intellectual property rights of any third party.
Rooh is not responsible for customer-uploaded content that violates copyright, trademark, or other applicable laws.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyse visitor behaviour.
- Enhance your shopping experience.
- Measure advertising effectiveness.
You can disable cookies through your browser settings, although some website features may not function properly.
6. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted service providers, including:
- Payment gateway providers
- Shipping and logistics partners
- Print and manufacturing partners
- Website hosting providers
- Analytics providers
- Government authorities when required by law
These third parties are required to use your information only for the services they provide to us.
7. Data Security
We implement reasonable technical and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Meet legal and tax obligations.
- Resolve disputes.
- Enforce our agreements.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your data.
- Withdraw consent where applicable.
- Object to certain processing activities.
To exercise these rights, please contact us using the details below.
10. Marketing Communications
If you subscribe to our newsletter or promotional communications, you may receive updates about:
- New products
- Special offers
- Discounts
- Product launches
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites.
Rooh is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Rooh
Email: hello@roohwear.in
Website: roohwear.in
Business Address: Shahdara, Delhi
Customer Support Hours: 10:00 AM To 7:00 PM