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Return, Refund & Exchange Policy

Welcome to Rooh. We strive to provide high-quality products and an excellent shopping experience. Please read this Return, Refund & Exchange Policy carefully before placing an order.

1. Overview

This policy applies to all purchases made through the Rooh website. By placing an order with us, you agree to the terms outlined below.

Rooh offers both:

  • Pre-designed products (such as T-shirts, Caps, Hoodies, Mugs, Metal Posters, etc.)
  • Custom printed products designed according to customer specifications.

Because many of our products are made specifically for each order, different return conditions apply.

2. Eligible Returns

You may request a replacement or refund if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The package arrived with visible damage affecting the product.

Claims must be submitted within 7 days of delivery.

3. Non-Returnable Products

The following items cannot be returned simply because of a change of mind:

  • Customized products
  • Personalized products
  • Print-on-Demand items
  • Products made specifically for your order
  • Used products
  • Washed products
  • Products without original packaging
  • Gift cards (if applicable)

4. Change of Mind

Rooh does not accept returns or exchanges due to:

  • Change of mind
  • Incorrect size selected by the customer
  • Wrong colour selected during checkout
  • Customer ordering the wrong product
  • No longer wanting the product after delivery

Please review your order carefully before completing your purchase.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Please contact us within 7 days of receiving your order.

Your request should include:

  • Order Number
  • Name
  • Email Address
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Failure to provide sufficient evidence may delay or prevent approval of your claim.

6. Replacement Process

If your request is approved, Rooh may:

  • Send a replacement product.
  • Reprint the item.
  • Offer store credit.
  • Issue a refund where appropriate.

The resolution will depend on the nature of the issue.

7. Refund Policy

Refunds are processed only after verification and approval.

If approved:

  • Refunds are processed to the original payment method.
  • Processing time is generally 5–7 business days, although your bank or payment provider may take additional time to credit the amount.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

8. Exchange Policy

Exchanges are available only if:

  • The wrong product was delivered.
  • The item has a manufacturing defect.
  • The item arrived damaged.

We do not exchange products because of:

  • Size selection errors.
  • Colour preference changes.
  • Design preference changes.
  • Customer ordering mistakes.

9. Order Cancellation

Orders may be cancelled only before production begins.

Once printing, customization, or manufacturing has started, the order cannot be cancelled.

Custom orders are generally non-cancellable after production has commenced.

10. Return Shipping

If the return is approved because of our error:

  • Rooh will arrange the return shipment or reimburse reasonable return shipping costs where applicable.

If the return is due to customer preference, return shipping costs (if accepted) are the customer’s responsibility.

11. Inspection

All returned products undergo inspection.

Rooh reserves the right to reject returns that:

  • Show signs of use.
  • Are damaged by the customer.
  • Are missing original packaging.
  • Do not meet the conditions of this policy.

12. Fraud Prevention

To protect both customers and our business, Rooh reserves the right to refuse refunds or replacements in cases involving:

  • False claims
  • Repeated abuse of the return policy
  • Suspicious activity
  • Misrepresentation of product condition

13. Contact Us

For return or refund requests, please contact:

Rooh

Email: hello@roohwear.in

Website: https://roohwear.in/

Please include your Order Number in all communications.

14. Policy Updates

Rooh reserves the right to modify this Return, Refund & Exchange Policy at any time without prior notice. The latest version will always be available on our website.