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Terms & Conditions
Welcome to Rooh (“Rooh”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
Eligibility
By using our website, you represent and warrant that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- You have the legal capacity to enter into a binding agreement.
- All information provided by you is accurate, complete, and current.
Products & Services
Rooh offers a variety of products, including but not limited to:
- T-Shirts
- Oversized T-Shirts
- Hoodies
- Sweatshirts
- Caps
- Mugs
- Metal Posters
- Tote Bags
- Mouse Pads
- Custom Gifts
- Personalised Merchandise
- Other lifestyle and print-on-demand products
Product availability is subject to change without prior notice.
Custom Printed Products
Rooh provides personalised and custom printing services.
By submitting artwork, logos, text, photographs, or other content for printing, you confirm that:
- You own the rights to the submitted content or have obtained all necessary permissions.
- The content does not infringe any copyright, trademark, privacy, or other intellectual property rights.
- The content does not contain unlawful, defamatory, offensive, or prohibited material.
Rooh reserves the right to reject any custom order that violates applicable laws or these Terms.
Product Images
We make every effort to display product colours, designs, and details as accurately as possible.
However, actual colours and appearance may vary due to:
- Monitor or mobile screen settings
- Lighting conditions
- Printing variations
- Manufacturing tolerances
Minor differences shall not be considered defects.
Pricing
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Rooh reserves the right to:
- Modify prices at any time without prior notice.
- Correct pricing errors.
- Cancel orders affected by incorrect pricing.
Applicable taxes and shipping charges will be displayed during checkout where required.
Orders
All orders are subject to acceptance and availability.
Rooh reserves the right to:
- Accept or reject any order.
- Limit quantities purchased.
- Cancel suspicious or fraudulent orders.
- Refuse service where misuse or abuse is suspected.
An order confirmation email does not constitute final acceptance of your order.
Payment
We accept secure online payments through authorised payment gateways.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Rooh does not store your complete payment credentials.
Shipping & Delivery
Estimated delivery times are provided for convenience only.
Delivery may be affected by:
- Public holidays
- Weather conditions
- Courier delays
- Remote locations
- Force majeure events
Rooh is not responsible for delays beyond its reasonable control.
Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our separate Return, Refund & Exchange Policy.
Generally:
- Customised products are not returnable unless damaged, defective, or incorrect.
- Return requests must be made within the timeframe specified in our policy.
Order Cancellation
Orders may be cancelled only before production or dispatch begins.
Once a customised or print-on-demand product has entered production, cancellation requests cannot be accepted.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Graphics
- Product designs
- Images
- Videos
- Text
- Icons
- Website layout
is the property of Rooh or its licensors and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially exploit any content without prior written permission.
User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Upload malicious software or viruses.
- Attempt unauthorised access to our systems.
- Interfere with website functionality.
- Submit false or misleading information.
- Infringe the rights of others.
Violation of these Terms may result in suspension or termination of access.
Third-Party Services
Our website may integrate with or link to third-party services, including:
- Payment gateways
- Shipping providers
- Social media platforms
- Analytics tools
Rooh is not responsible for the content, privacy practices, or performance of third-party services.
Limitation of Liability
To the fullest extent permitted by applicable law, Rooh shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Loss of business opportunities
- Data loss
- Delays caused by third parties
- Events beyond our reasonable control
Our total liability shall not exceed the amount paid by you for the relevant order, except where prohibited by law.
Disclaimer
All products and services are provided on an “as is” and “as available” basis.
Rooh makes no warranties, express or implied, regarding uninterrupted website operation, merchantability, or fitness for a particular purpose, except as required under applicable consumer protection laws.
Indemnification
You agree to indemnify and hold harmless Rooh, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, or expenses arising from:
- Your misuse of the website.
- Your violation of these Terms.
- Your infringement of any third-party rights.
- Content submitted by you for custom printing.
Force Majeure
Rooh shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government actions
- Strikes
- Power failures
- Internet outages
Dispute Resolution
Any disputes arising out of or relating to these Terms shall first be attempted to be resolved amicably.
If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India, unless otherwise required by applicable law.
Changes to These Terms
Rooh reserves the right to update or modify these Terms at any time.
The revised version will be posted on this page with the updated “Last Updated” date. Continued use of the website after such changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Rooh
Email: hello@roohwear.in
Website: roohwear.in
Business Address: Shahdara, Delhi
Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)