Home
Shop
Checkout
0Wishlist
Account

Shipping & Delivery Policy

Thank you for shopping with Rooh.

Every order is prepared with care. Many of our products are made to order or custom printed, which allows us to deliver fresh, high-quality products while reducing unnecessary waste.

Please read our Shipping & Delivery Policy before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Estimated Processing Time:

  • Pre-designed Products: 1–2 Business Days
  • Custom Printed Products: 2–4 Business Days
  • Bulk or Corporate Orders: Processing time will be shared at the time of confirmation.

Orders are processed only on business days (Monday to Saturday), excluding public holidays.

During festive seasons, promotional events, or periods of high demand, processing times may be slightly longer.

2. Shipping Timeline

After your order has been processed, it will be handed over to one of our trusted courier partners.

Estimated Delivery Time:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.

3. Shipping Coverage

Rooh currently delivers to most serviceable locations across India.

If your location is not serviceable by our courier partners, we will notify you and, if applicable, process a refund for the unavailable order.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Rooh may offer free shipping promotions. Such offers are subject to specific terms and may change without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email and/or SMS (where applicable) containing your tracking details.

You can use the provided tracking link to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery cannot be completed because:

  • the address provided is incorrect,
  • the recipient is unavailable,
  • the package is repeatedly refused,

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Rooh is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided during checkout.

If you notice an error in your shipping address, please contact us immediately. Address changes may only be possible before the order enters production or dispatch.

8. Delayed Deliveries

While we work with reliable logistics partners, occasional delays may occur due to:

  • Extreme weather
  • Public holidays
  • Natural disasters
  • Transport disruptions
  • Government restrictions
  • Courier network delays
  • Other unforeseen circumstances

We appreciate your patience in such situations and will do our best to assist you with updates.

9. Damaged Packages

If your package appears damaged at the time of delivery:

  • Take clear photographs of the outer packaging before opening it.
  • Take photographs of the product if it is damaged.
  • Contact our customer support within 7 days of delivery with your order number and supporting images.

Our team will review the case and assist you in accordance with our Return, Refund & Exchange Policy.

10. Lost Shipments

If your tracking information shows unusual delays or you believe your shipment has been lost in transit, please contact us.

We will coordinate with the courier partner to investigate and work towards an appropriate resolution.

11. Split Shipments

In some cases, orders containing multiple products may be shipped separately depending on product availability, production schedules, or warehouse locations.

If this happens, you will receive tracking information for each shipment.

12. International Shipping

At present, Rooh primarily ships within India.

If international shipping becomes available in the future, the list of supported countries, shipping charges, and delivery timelines will be published on our website.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Being available to receive the shipment.
  • Reviewing order details before checkout.
  • Tracking the shipment using the provided tracking link.

14. Contact Us

If you have any questions about shipping or your order, please contact us.

Rooh

Email: hello@roohwear.in

Website: https://roohwear.in/

Customer Support: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We are always happy to help and will do our best to ensure your order reaches you safely and on time.